Qualidade total : a essência da gestão da qualidade total / John Bank ; trad. Francisco de Oliveira Faia
Main Author Bank, John Secondary Author Faia, Francisco de Oliveira Edition 2ª ed. Publication Mem Martins : CETOP, 1998 Description 226 p. ; 23 cm Series Pensar a gestão , 21 ISBN 9726414563 Topical name Marketing - gestão comercial CDU 658.8| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| Monografia | 658.8 BANJ | Available | D00016630 |
tit. orig.: The essence of total quality management;
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